SBC/ATT deliverability issues
Feb 24th, 2009 by John Goodell
Every once and a while, ISPs change their configuration and filters for incoming mail. The SBC/ATT/Bellsouth family are famous for this 
Most recently, several messages from ChurchPost’s mail server were blocked from @sbcglobal email addresses - @att.net messages were also affected.
Within a few hours, we were in touch with them to resolve the issue, and messages are being delivered once again!
To help maintain a clean database, ChurchPost automatically removes email addresses that bounce more than 3 times. For the past few days, attempts to send to email addresses @sbcglobal.net and @att.net resulted in “hard bounces” which, in turn, count towards the “3 times” allowed by ChurchPost.com.
To contact valid email addresses who may have been automatically removed from your system, Master Users may do the following:
- Log in to your ChurchPost account and click on the REPORTING tab
- Select the SUBSCRIBER TRENDS tab
- Change “all time” to “last 7 days” next to the first option - SHOW ME AUTO/BOUNCE REMOVALS
- Click GO and we’ll generate a quick report for you listing email,first,last of every subscriber automatically removed over the past week
Of course, if you have any questions whatsoever, please don’t hesitate to contact us! We work hard to maintain our WHITELISTED relationship with ISPs small and large around the world, and are happy to address any concerns you have.
Keep your eyes posted on our BLOG and homepage…ChurchPost Version3 is coming…soon….really soon…