Setting User Permissions is one of the most powerful features of ChurchPost.com – users are invited by the Master User, and today we started rolling out some small but important upgrades to how users of various types (see below) interact with our system.

permission_structure

It’s always been the case that every user can search and browse EVERY subscriber using the SUBSCRIBERS tab. If a subscriber exists in at least one group that you OWN, you can also edit that subscriber, and any changes you make affect that subscriber GLOBALLY.

Up until now, when creating a message, the “Send to Individuals” feature automatically searched for subscribers that existed in at least one of your groups (ownership) – this was particularly frustrating for LIMITED users who owned only one or two groups and wanted to copy a message to someone already in the global database. Because they did NOT appear in the ‘quick search’ results for individuals, many users reported going to the SUBSCRIBERS tab, searching for the subscriber, copying the email, and returning to the COMPOSE MESSAGE page to paste the email into the CC box.

Our ‘search as you type’ feature for individual email addresses now searches your central database for ALL SUBSCRIBERS, regardless of your user type. Hopefully, this will further streamline your messaging experience.

We’re rolling out some amazing new features in the coming weeks and months, including an entirely new Standard Email platform, complete with an intuitive and highly flexible image library platform that is compatible with every major browser. Additionally, we have some surprises coming…just in time for the holidays and into the beginning of the New Year.

As always, keep your feedback coming! We cannot continue to improve our service without you.

We’re thrilled to be mentioned in yesterday’s edition of the Ann Arbor News (AnnArbor.com) along with Facebook and Twitter as a way congregations ‘friend their faith lives online’.

081309_onlinefaith.jpg
Terry Johnson, Ann Arbor, checks her Facebook account on her laptop while sitting on the couch in her living room on Tuesday. Johnson spent the better part of three months on the couch while she recovered from a stem cell transplant last summer. While she was recovering, she used Facebook as a way to stay connected with her church community. Lon Horwedel | Ann Arbor.com
After undergoing a stem cell transplant last summer, Terry Johnson felt trapped inside her Ann Arbor home, shut off from her church, her friends and the rest of the world.Unable to leave her house, Johnson could no longer volunteer at church, attend swim meets and spend time with people. She missed the children she had befriended as a volunteer at St. Luke Lutheran Church.

A self-described people-person, Johnson turned to the Internet, where she used social networking sites and other online tools to reconnect to her faith and friends.

Johnson was able to continue contact with the children at the church as well as listen to sermons and read the latest news of the congregation. She also kept her friends online updated on her recovery from the transplant.

“For me, God’s word is very important,” Johnson said. “I draw a lot of strength from hearing God’s word, reading God’s word and talking to other people about God’s word.”

Johnson is one of many people using the Web to keep in touch with her church. As churches and temples see a decrease in attendance, St. Luke and other congregations in the area are working to maintain a relationship with parishioners online.

Keeping in contact with people in the Jewish community is the goal for Rabbi Lisa Delson at Temple Beth Emeth.

081309_facebookfaith.jpgDelson, director of congregational services, recently started a page on Facebook, which she updates regularly.

“I give announcements about things going on, reminders of things happening,” she said. “I remind people that we’re here. (The temple is) here, and we’re still open.”

Delson writes about what she’s doing and informal, conversational posts, such as “We’re busy today at the Temple,” on the Temple Beth Emeth’s Facebook page.
She also uses Facebook to advertise initiatives at the temple.

On Monday, for example, she posted, ”The Food Gatherers food drive is up and running. Please bring bags of food or a check to the social hall at TBE.”

Delson said her target is to find people who might not come regularly to the congregation.

“Right now, we’re just reaching out to members of the community and people who have come to events at the temple who might not be members,” she said. “It’s a way to draw people in, in a more active way.”

In April, a study by Unconventional Method (pdf), a firm that strategizes with businesses, nonprofits and ministries, found social networking sites that focus specifically on Christianity made little headway into the church market. However, more than 51 percent of churches surveyed used Facebook.

The study also found that congregants look for specific tasks when using online tools associated with their church. These include the ability to post prayer requests or needs; to find out more about events; to find opportunities to donate or volunteer; to find phone and e-mail directories; and to find and interact with Bible study groups.

The Vineyard Church of Ann Arbor uses Facebook, Twitter and online tools to reach out to its community and recruit new members. Associate Pastor Donnell Wyche said about 28 percent of newcomers come through the Internet. The church tracks the data through welcome cards newcomers are asked to fill out.

“It allows for us to have different conversations with folks in different mediums,” he said.

Internet social networking not only spreads information about events, but it also allows people in the community to participate externally in an experience happening through the church, Wyche said.

Several people from the church went to Costa Rica, and they were explaining the extreme poverty they encountered while in the region online.

“The capability of the Internet to create a community is a powerful tool,” Wyche said. “Those people who weren’t able to go were able to experience what we were doing.”

St. Luke uses ChurchPost, a site that connects congregants to churches, to send out messages to its members. The site allows the church to define messages based on subject, and parishioners can choose which subjects, such as youth or missions, they want to hear about regularly. The church also posts all of its sermons online.

For Delson, the use of social networking is a way to reach a generation of people who don’t remember life without a cell phone or the Internet. The same generation is notorious for its low attendance at religious centers.

“It is a way to get younger people involved,” she said. “Any little bit helps.”

We know some of you have been missing the postcard templates that you had access to in Version 2.0.  The wait is over…

sample-templates

To access, hover over your CREATE button and choose Custom Email.  Click on the My Template Library button and you will see them under the heading of Public Templates just below your own My Template designs if you have any.

Don’t see something you’re looking for?  Let us know.  If we haven’t uploaded a design that you loved contact us and we’ll either put it up in the Public Library or load it in to your My Template section.

Thank you all for your great feedback and patience!

One of the more frustrating tasks is copying and pasting content from Microsoft Word to ANY other program. Behind the scenes, Word (and other Microsoft programs) includes proprietary code that usually messes up how certain characters are displayed outside the PC/Microsoft environment (see our “Funny Characters” post from August 2008).

We recently added a feature to our Standard Email Platform (CREATE -> Standard Email) that allows you to paste content from Word (and any other program out there) into your messages without having to worry about how things will look.

pastefromword

This new feature automatically removes extra code, formatting and other proprietary code so your messages are delivered in a readable format to all your subscribers, regardless of what email platform they use to view messages.

Once your content is pasted to the message body, you can use our Standard Email editor to format and otherwise adjust your message display without having to worry how it will appear to the recipient.

Happy pasting!!

It was in early 2003 that Debra and I first discussed the concept of ChurchPost, noticing that even our own small church at the time had large communication issues that often translated into wasted resources and hurt feelings.

Two years later, after lengthy discussions with hundreds of clergy, lay leaders and other friends and family, we set out building a prototype and officially launched ChurchPost.com in 2005 at the National Outreach Convention in San Diego.

Our experience in San Diego, including our “monitor on fire” incident, is surely the topic of a separate post :)

We have come a long way, and have been amazed at the honesty and generosity of our customers – people who have essentially built this product for us while we have been along for the ride.

The release of ChurchPost Version 3 this past Easter was a huge milestone for us, and while it wasn’t entirely smooth, our dedication to providing the best possible service for a specific set of needs has kept our ears open to feedback (both good and bad) and has helped us provide a tool we are incredibly proud of.

Of course, we are always working to improve – and our hearts are in this for the long haul.

To help celebrate our hard work, Team ChurchPost will be heading to California for a company retreat later this month (June 23 – June 30).

During this time, we will offer limited email support through our newly launched support site:

http://support.churchpost.com

Or direcly via email (support@churchpost.com)

We intentionally picked this span of time as a particularly quiet block as folks enjoy summer and restore their energy for the return of fall programming.

ChurchPost started in our congregation of 200 people, sending 2 emails out about once a week.

Today, over 1,500 users have sent messages to hundreds of thousands of people from every denomination around the world – from newsletters to birthday greetings, death notices to baptism pictures.

Thank you for making this journey with us.

John & Debra
Founders
ChurchPost.com

Each time you access a file through your web browser, the browser caches (stores) it. In this way, the files (including any images on the page) do not have to be retrieved anew from the remote web site each time you click the Back or Forward buttons.

Unfortunately, this means that when we release new features (and fixes for old ones), your browser may still be showing you OLD content. You should periodically clear the cache to allow your browser to function more efficiently.

Internet Explorer 7

  1. From the Tools menu, select Internet Options... .
  2. Choose the General tab.
  3. Under Browsing history, click Delete... .
  4. Next to “Temporary Internet Files”, click Delete files... .
  5. Click Close, and then click OK to exit.

Firefox 3 for Windows

From the Tools menu, select Clear Private Data, and then check Cache. Click Clear Private Data Now.

Firefox 3 for Mac OS X

  1. In Firefox, from the Tools menu, select Clear Private Data.
  2. Make sure Cache is checked, and then click Clear Private Data Now.

We are thrilled to launch our new Custom Email option via our CREATE menu.

custom_email

Our custom email interface allows you to access your church’s templates AND our growing Public Template library.

custom_email_options

Choosing a template is simple – just select your favorite and go!

mytemplates_snapshot

Version 3 Scheduled Maintenance

April 6th, 2009 | Posted by John Goodell in Company News & Events - (Comments Off)

Thank you for your continued feedback (and patience) with our release of ChurchPost Version 3. It’s been a fantastically busy week, and we’ve identified several issues that have been fixed and will be updated to our live site tonight, Monday April 6 between 6pm and midnight EST. We suggest you avoid using our service during these hours to prevent accidental loss of email content.

We will remove this notice from our website when the upgrades are complete.

Snapshot overview of upgrades includes:

  • Unexplained loss of content when saving a draft of a message (now explained :) – the “&” character was triggering our database to omit content – this was a particular problem when pulling up drafts of OLD messages (pre-Version 3). The fix will resolve all related issues.
  • My Templates interface now includes templates from version 2 – yipee! You will be able to see both personal templates & public templates in one screen.
  • Some major improvements with the Designer Email platform, including an upgraded Image Library and more stable use of blocks, including editing and formatting
  • Use images in the Standard Email – this new feature will pull from the same Image Library, so you can store images in one central location and use them in either editor (Standard & Designer)
  • Scroll bar implementation on the Standard Email – this will make it easier to use the tool bar without having to scroll up and down the page and try to remember what you were doing when you get there :)

As always, we welcome your continued feedback – even if we already know about an issue, it’s helpful to hear about your personal experience!

You can contact us any time by emailing support@churchpost.com – we promise a quick reply!

Sleep is overrated! We’ve been working around the clock to bring you ChurchPost Version 3 – here are a few screenshots of what’s ahead – ALL of these upgrades are in response to valuable feedback from our customers over the past year – THANK YOU :)

To upgrade to Version 3, you don’t need to do anything! We’ll automatically roll out these features starting March 21, 2009 (this Saturday!) and we’ll be done by March 25, 2009 – of course, if you have any questions, comments or suggestions, you can reach us any time by email or phone (support.churchpost.com)….here’s what we’ve been up to (notice the help videos on every page for quick answers to your questions):

Sneak Peak of Version 3

Sneak Peak of Version 3

Every once and a while, ISPs change their configuration and filters for incoming mail. The SBC/ATT/Bellsouth family are famous for this :) Most recently, several messages from ChurchPost’s mail server were blocked from @sbcglobal email addresses – @att.net messages were also affected.

Within a few hours, we were in touch with them to resolve the issue, and messages are being delivered once again!

To help maintain a clean database, ChurchPost automatically removes email addresses that bounce more than 3 times. For the past few days, attempts to send to email addresses @sbcglobal.net and @att.net resulted in “hard bounces” which, in turn, count towards the “3 times” allowed by ChurchPost.com.

To contact valid email addresses who may have been automatically removed from your system, Master Users may do the following:

  1. Log in to your ChurchPost account and click on the REPORTING tab
  2. Select the SUBSCRIBER TRENDS tab
  3. Change “all time” to “last 7 days” next to the first option – SHOW ME AUTO/BOUNCE REMOVALS
  4. Click GO and we’ll generate a quick report for you listing email,first,last of every subscriber automatically removed over the past week

Of course, if you have any questions whatsoever, please don’t hesitate to contact us! We work hard to maintain our WHITELISTED relationship with ISPs small and large around the world, and are happy to address any concerns you have.

Keep your eyes posted on our BLOG and homepage…ChurchPost Version3 is coming…soon….really soon…